How It Works: The 80/20 Quality App

1. Capturing Information

Types of Issues:

• Issues attributed to suppliers.
• Helps monitor vendor performance and identify risk areas.
• Example: Defective parts received from a supplier.

• Issues identified within your processes before the product leaves the building.
• Critical for identifying and addressing internal process failures.
• Example: A manufacturing defect caught during an internal inspection.

• Issues reported by customers, including complaints and returns.
• Gives customers a voice and helps identify gaps in your quality system.
• Example: A product return due to a quality issue identified by the customer.

2. Capturing the Initial Problem and Alerting the Right Team

Initial Capture:

• Inspectors can document non-conformances directly from the production floor.
• Include detailed descriptions and photos to illustrate the issue.
• Example: An inspector documents a misaligned component with a photo and notes.

• Alerts are sent to the management team when an issue is logged.
• Ensure timely attention to critical issues.
• Example: Management receives an alert about a newly logged defect.

3. Decision Making (Disposition)

Making a Disposition:

• Management reviews the issue details and makes a decision on how to proceed.
• Options include fixing, scrapping, or returning the non-conforming item.
• Example: Management decides to rework a defective batch.

• The app sends instructions to the inspector based on the disposition decision.
• Ensure clear communication and prompt action.
• Example: An inspector receives instructions to rework a batch and confirms the action in the app.

4. Issue Close-Out

Closing Out the Issue:

• Inspectors take the approved action and document the completion.
• All activities are logged for future reference.
• Example: An inspector documents the rework of a defective batch and marks the issue as closed.

• Document any containment plans to prevent recurrence.
• Example: A containment plan is documented to prevent future misalignment in the manufacturing process.

5. Reporting

Comprehensive Reporting:

• All actions and decisions are logged and available for analysis.
• Example: The app logs all non-conformance details, actions taken, and final outcomes.

• Use captured data to identify trends and improvement opportunities.
• Example: Management uses the data to identify a recurring defect and initiates a process improvement project.

• Generate custom reports to meet specific needs and share with stakeholders.
• Example: Generate a report on vendor performance to discuss with suppliers.