80/20 FAQ - Frequently Asked Questions
General Questions
What is 80/20 Quality?
A: 80/20 Quality is a comprehensive app designed to streamline non-conformance tracking and enhance quality management processes. It helps businesses capture, analyze, and resolve quality issues efficiently, ensuring compliance and continuous improvement.
Who can benefit from using 80/20 Quality?
A: 80/20 Quality is ideal for industrial, food, medical device, and aerospace companies of all sizes. Whether you are a small business with a few users or a large enterprise with extensive quality management needs, our app is designed to scale and meet your requirements.
How does 80/20 Quality help with ISO 9001 and AS9100 certifications?
A: Our app is tailored to meet the requirements of international standards like ISO 9001 and AS9100. It simplifies the documentation and tracking processes, reduces audit risks, and ensures that your quality management system is compliant with these standards.
Pricing and Licensing
How much does 80/20 Quality cost?
A: 80/20 Quality is priced at $3000 per year for a block of 5 users. Additional users can be added in increments of 5 users, making it easy to scale the app as your business grows.
Are there any discounts for larger teams?
A: Yes, we offer scalable pricing for larger teams. For medium-sized companies (10-15 users), pricing ranges from $6000 to $9000 per year. For large companies (20+ users), pricing starts at $12000 per year. Please contact us for more details on customized pricing plans.
Can I try 80/20 Quality before committing to a subscription?
A: Yes, we offer a free trial period for you to experience the benefits of 80/20 Quality firsthand. Please contact our sales team to set up your trial.
Features and Functionality
What types of issues can 80/20 Quality track?
A: 80/20 Quality can track vendor, internal, and customer non-conformances. This includes issues related to supplier performance, internal process failures, and customer complaints or returns.
How does the app alert the right team members when an issue is logged?
A: When an issue is logged, the app sends automated alerts to the appropriate management team members. This ensures that issues are promptly addressed and corrective actions are taken swiftly.
What is the process for closing out an issue?
A: Once an issue is logged and reviewed by management, a disposition decision is made (e.g., fix, scrap, return). The inspector takes the approved action and documents completion. All activities are logged for future reference, and the issue is marked as closed once all actions are completed.
Can 80/20 Quality generate custom reports?
A: Yes, 80/20 Quality offers robust reporting capabilities. You can generate custom reports to meet specific needs, analyze trends, and share insights with stakeholders. This helps drive continuous improvement and ensures compliance.
Technical and Support
What platforms does 80/20 Quality support?
A: 80/20 Quality is a cross-platform solution that works on Windows, Mac, iOS, and Android. This ensures that your team can access the app from any device, anywhere.
How do I get support if I encounter an issue with the app?
A: Our support team is available to assist you with any issues you may encounter. You can reach out to us via email or phone for prompt assistance. We also offer remote support to help resolve issues quickly and efficiently.
How do I set up my company and users in 80/20 Quality?
A: Our team will help you set up your company in the software. This includes configuring user profiles for inspection staff (Reporters) and decision-makers (Managers), as well as setting up departments, vendors, and reason codes for improved analytics.
Have Questions or Ready To Get Started?
Schedule a meeting with the 80/20 Quality Team